RETURNS & REFUNDS
We accept returns on all our pieces within 7 working days from the date you received your order.
We only ask that the following requirements are met:
• Item/s must be in original condition.
• Item/s must not have been used in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
The shipping cost incurred for returning item/s to luxepaws.net for refund are not covered nor
reimbursed by us.
To initiate a return, simply email us at info@luxepaws.net using the same e-mail address used to order the
product.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty
items. We are also unable to refund return postage costs.)
Once the items have been received, you will receive your refund.
luxepaws.net cannot be held liable for the loss of garments being returned. We recommend using a
registered post service to return goods, and keeping a record of the tracking details.
When we receive your request to return an item. We will directly send you an email with the address to send the items.
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within
24 hours.
We will refund you through the same method you used to pay within 1-6 business days
